Latest 90 Questions of IQMS for ITIS – Team Members 76721 | IQMS for ITIS Quiz Answers |IQMS for ITIS team members answers | IQMS for ITIS Manager answers |
Top 90 Questions of IQMS For ITIS
1 Which one of the following techniques is not used for Defect Prevention?
Answer: Decision analysis and resolution
2 Which of the following will help you arrive at corrective actions for the identified defect / problem /non-conformity?
Answer: Analysis of the specific detected problem/defect/non-conformity, and its cause
3 You have been asked to collect the first Customer Satisfaction Survey (CSS) for your project. Which format would you choose to collect the CSS?
Answer: T format/ Customer provided format
4 Customer Satisfaction Survey (CSS) is not applicable for Inflight projects. Is this statement
True or False?
Answer: False
5 Your project is due for Customer Satisfaction Survey (CSS) feedback in two weeks. However, there are three months left for the half year closure. What will you do in this case?
Answer: Plan for a discussion with your Customer to share your project’s achievements and then initiate CSS to ensure it is received by due date
6 How does the Enterprise Process Web (EPW) help you understand the way TCS runs its business?
Answer: All of the Above
7 An associate has joined as a Network Administrator in a project, which is executed using the ITIL methodology. Where can the associate find details about the different phases of an Infrastructure Support (IS) project?
Answer: IS Process Handbook on IQMS Wiki
8 Which of the following does a Process Handbook cover?
Answer: What to do
9 In which phase of IT IS lifecycle, does Scope and Baseline Validation happen?
Answer: Due Diligence
10 In which phase of IT IS lifecycle does transfer of IT infrastructure services from the Customer / Incumbent to TCS happen?
Answer: Transition
IQMS for ITIS Question 11 to 15
11 In which phase of IT IS lifecycle does Reverse Transition happen?
Answer: Project Wind Up
12 You are part of the Service Desk (SD) team. According to the Statement of Work (SoW), there are no SLAs defined for SD operations. In this case, will you calculate the SD metrics?
Answer: Yes, SD metrics needs to be calculated, as applicable, and reported to TCS Senior Management along with the action plans to improve it
13 TCS and the Customer provided target for Network Availability is 99.99% and 95% respectively. Which target will you use to monitor the project?
Answer: 99.99%: TCS provided target
14 Which of the following in TCS can be addressed by Process Improvement?
Answer: Improve Customer Satisfaction
15 An improvement opportunity is identified by your team. Your Project Manager (PM) has asked you to check if any other project has a similar problem and implement a solution that can be reused. Which one of the following tools will you refer to?
Answer: Impact
16 How many upcoming intervals of Incident arrival pattern can the MUSA model predict?
Answer: 10
17 Which application in Ultimatix has the collection of established performance models?
Answers: Compass
18 How will you contribute to organization’s knowledge on Project Closure?
Answer: Share Lessons Learnt and Best Practices
19 What are the different ways to induct a new Team Member in a project?
Answer: Distributing the Induction Manual for study
Organizing project meetings and team briefings to discuss project issues and clarify ambiguities.
Identifying the training needs and organizing the training
20 What are the different information classification categories available in TCS?
Answer: Restricted, Confidential, Internal Use, Public, Private and Confidential
