IQMS for ITIS questions 21 to 25
21 Peer Reviews of Incidents should be used to evaluate the performance of Team Members. Is this statement True or False?
Answer: False
22 Which one of the following activities is part of the Peer Review process?
Answer: Post Facto Sample Check
23 A risk is defined as effect on one or more project event or condition that, if it occurs, has a positive or negative
Answer: Uncertain, Objectives
24 Accept, Transfer, Avoid are valid responses to negative risks or threats in your project during Risk Response Planning. Such responses do not need any mitigation plans. Is this statement
True or False?
Answer: True
25 There are several steps in Risk Management in any project. Once the risks are identified, prioritized, suitable response strategies developed and then continuously monitored during the project. Which of the following statements is true about risks that you manage in your project?
Answer: Risk Register documents all the risks in detail
IQMS for ITIS questions 26 to 30
26 A user has forgotten the password and asks the Service Desk for a new password. What type of request is this?
Answer: A service Request
27 Which one of the following statements is applicable for logging Incidents?
Answer: An Incident can be logged by anybody who detects a disruption or potential disruption to a normal service
28 Which Service Management process should be referred to for setting up alerts or notifications created by an IT service, a Configuration Item (CI) or a monitoring tool?
Answer: Event Management
29 Which of the following decisions are taken by organizations with the help of the Capacity Management process?
Answers:
When to upgrade?
What to upgrade?
How much to upgrade?
30 You have worked on an Incident that was reopened by a user. While filling your Timesheet, which task will you select?
Answer: Rework Task
